Return & Exchange Policy

Return Policy

Welcome to 7C Store!

We strive to ensure your satisfaction with every purchase from 7C Store. If, however, you are not entirely satisfied with your purchase, we're here to help.

Return and Exchange Period

You have 3 days from the date of delivery to request a return or exchange for eligible items.

Eligibility Criteria

To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in the original packaging. Items that are damaged or not in their original condition may not be eligible for return or exchange.

How to Initiate a Return or Exchange

To initiate a return or exchange, please contact our customer service team within the 3-day return and exchange period. You can reach us via email at [7cmart770@gmail.com] or by phone at [whats app : 0346 7679770]. Please provide your order number and details of the item you wish to return or exchange.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping service and purchasing shipping insurance for returns to ensure that your item is safely returned to us.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your return is approved, a refund will be processed to your original method of payment within [3-5] business days.

Exchanges

If you wish to exchange an item for a different size, color, or style, please contact our customer service team to arrange the exchange. Exchanges are subject to availability.

If you have any questions about our return and exchange policy, please don't hesitate to contact us. Our customer service team is here to assist you.

Thank you for shopping at 7C Store!