Refund & Return Policy

At 7C Collection, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help with our hassle-free return and refund process.

Returns

• You may request a return within 7 days of receiving your order.

• Items must be unused, unworn, and in their original packaging with all tags intact.

• Certain items (such as perfumes, personal care products, or hygiene-related items) cannot be returned once opened, for safety reasons.

Refunds

• Once we receive and inspect your returned item, we will notify you of the refund status.

• Approved refunds will be processed within 5–10 business days through your original payment method (or via bank transfer for COD orders).

• Shipping costs are non-refundable, unless the return is due to a mistake on our part (wrong item or defective product).

Exchanges

• If you would like to exchange a product (for size, color, or model), please contact us. Exchanges are subject to product availability.

Damaged or Wrong Items

• If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery with pictures or videos as proof. We will arrange a replacement or full refund at no extra cost.

How to Request a Return/Refund

• Contact us via 📧 [your email here] or 📞 [your contact number here].

• Provide your order number, reason for return, and photos (if applicable).

• Our team will guide you through the process.